FAQ's

We answer some frequently asked questions about our balloons, party supplies and party hire

How long Is The Hire Period?

Our standard hire period is for one day or 24 hours. When collecting on Friday or Saturday, and returning on Monday, the three-day weekend rate applies and is the same as a day rate.

Online Bookings & Purchases 

Hire items are paid for at time of booking, the bond needs to be paid on collection.  Please see our cancellation policy for details of booking refunds.

    Can  I View Before I Hire?

    We are an online only business, we have photos and measurements on the website to help you decide which items are best for your event.  If you have queries please call or email us and we can assist.  We do not offer a viewing of goods.

    Can You Deliver & Pick Up

     

    Yes, we can deliver to you and collect your items following your event.

     

     

    The delivery charge is dependent on the venue’s location, and how many items are being delivered. Please contact us for a quote.

    Can You Deliver & Pick Up After Hours & On Weekends?

    Yes, by prior arrangement we can deliver and pick up outside of our business hours, this will incur after hours fees.

    Can I Pick Up At No Cost?

    You can pick up your items by arrangement at no cost.*see below for fragile items

    Can I Pick Up All Of The Goods You Hire?

    Some of our more fragile goods are delivery only. We’ll let you know if your items are delivery only, and delivery charges will apply.

    Shipping Policy

    Shipping for partyware and un-inflated balloons is a flat rate of $6.50 nationwide. 

    Bonds, Breakages and Refunds

    Do I have to pay a bond? 

    Yes, all hires require payment of a bond. Your bond is returned within three - seven days of your hire return provided all items are clean, damage free and in working order.

    During busy times, or for large orders, there may be a slight delay processing your bond return as all items must be checked.

    Do I need to pay a deposit? 

    We do require a deposit to confirm your order during our busy season, which is from November to March.

    We generally will not need a deposit outside this time.

    What happens if I bring my items back late?

    Additional hire charges will apply from the scheduled end of your hire period, until the actual return date.

    Refunds: If I over ordered hire items and haven’t used the items, can I get my money back?

    Unfortunately we are unable to offer a refund for unused hire items.

    Do I need to wash items before I return them?

    Yes, all items must be returned in the same condition. If items are dirty, a cleaning fee will be charged.

    Do I have to pay if anything is broken, damaged or missing?

    Yes, we charge the replacement cost for all damaged, broken and missing items. If the damage or loss is greater than the amount of bond paid, you will need to pay the balance. You are responsible for all items during the hire period, so please ensure all equipment is secured when not in use and protected from the weather.

    General Questions

    We are a charity, school or club, can we have a discount?

    Each year we choose one cause to support, we know  there are many great charities and organisations in our community so we will change who we support every year to ensure we can help as many as we are able to. 

    I can’t see what I’m looking for on your website, can you get it for me?

    Yes, please send us an email or give us a call. We don’t have all items on the website, and if we don’t have something we may be able to get it for you.